Shipping policy

Here's your complete Shopify-ready shipping policy, fully aligned with Printful:

GRIIN STUDIOS — SHIPPING POLICY

Last updated: May 2026

Overview

All Griin Studios products are custom printed on demand and fulfilled by our production partner Printful. This means every order is made specifically for you — printed, packed and shipped after you place your order. Please read this policy carefully so you know exactly what to expect.

Production Time

Before your order ships it goes through our production process. This is not included in the delivery estimate — it is additional time before shipping begins.

Product Type	Production Time
T-shirts and sweatshirts	2–5 business days
Hoodies and quarter-zips	2–5 business days
Embroidered products (caps, beanies, patches)	2–7 business days
Accessories (stickers, mugs)	2–5 business days

Production times may be longer during peak periods including holidays, sales events and high-demand periods. We will communicate any known delays.

Shipping Times

Shipping times are estimates from the date your order leaves our production facility. They are not guaranteed delivery dates.

Standard Shipping Estimates

Destination	Estimated Delivery
United States	3–8 business days
United Kingdom	5–10 business days
European Union	5–10 business days
GCC Region (UAE, Saudi Arabia, Kuwait, Bahrain, Qatar)	7–14 business days
Oman	7–14 business days
Australia	7–14 business days
Rest of World	10–20 business days

Total estimated time from order to delivery = Production time + Shipping time

Example: A hoodie ordered for delivery to the US may take 2–5 days production + 3–8 days shipping = 5–13 business days total from order date.

Shipping Carriers

Orders are shipped via international and domestic carriers including DHL, FedEx, USPS, Royal Mail and local postal services depending on your location. The carrier used will be determined by Printful based on your destination and the most efficient available service.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address, the products ordered and the shipping method selected. Costs are shown clearly before you confirm your order.

Free shipping promotions may be offered from time to time and will be clearly communicated on our store.

Tracking Your Order

Once your order ships you will receive a tracking notification email with your tracking number and a link to track your shipment. Please allow up to 24 hours after receiving your shipping notification for tracking information to update.

If you have not received a tracking notification within 7 business days of placing your order please contact us at griinstudios.om@gmail.com

Customs, Duties and Import Taxes

Griin Studios ships internationally from production facilities in the United States, Europe and other locations depending on your order. International orders may be subject to customs fees, import duties and taxes levied by your country's customs authority.

These charges are your responsibility as the customer. We have no control over customs processes or charges and cannot predict what fees may apply. We recommend checking with your local customs office before placing an international order if you are unsure about potential charges.

Orders are not delayed by us for customs — any delays at customs are outside our control and we cannot be held responsible for them.

Multiple Shipments

Some orders containing multiple products may be shipped separately from different production facilities. If your order is split into multiple shipments you will receive separate tracking notifications for each shipment. You will not be charged additional shipping for split shipments caused by our production process.

Shipping Restrictions

We cannot ship to PO Boxes — please provide a full physical delivery address
Some products may have regional shipping restrictions — these will be clearly noted on the product page
We do not ship to countries subject to international trade sanctions or embargoes
Final delivery method may vary by carrier and destination — door-to-door delivery is not guaranteed in all regions and some deliveries may be made to local post offices, parcel lockers or designated pickup points

Lost or Stolen Packages

Tracking shows delivered but you have not received your package: If your tracking information shows your order was delivered but you have not received it please:

Check with neighbours, building reception or any safe delivery location
Contact your local post office or carrier directly with your tracking number
Contact us at griinstudios.om@gmail.com within 30 days of the delivery date

Please note that once tracking confirms delivery, Printful's policy does not cover lost or stolen packages. We will do our best to assist you but cannot guarantee replacement or refund in these circumstances.

Package genuinely lost in transit: If carrier tracking shows your package was lost in transit — never scanned as delivered — please contact us within 30 days of the estimated delivery date. We will work with Printful to investigate and arrange a replacement or refund as appropriate.

Incorrect Shipping Address

Please double-check your shipping address carefully before placing your order. Once an order is submitted to production it may not be possible to change the delivery address.

If you realise you have entered an incorrect address contact us immediately at griinstudios.om@gmail.com — we will do our best to update it before production begins but cannot guarantee this will be possible.

Griin Studios and Printful are not responsible for failed deliveries due to incorrect addresses provided at checkout.

Delayed Shipments

While we always aim for the fastest possible fulfilment and delivery, delays can occur due to:

High order volumes during peak periods
Carrier delays and disruptions
Customs processing
Weather events or natural disasters
Public holidays in production regions
Global supply chain disruptions

We will communicate any known significant delays. If your order is significantly delayed beyond the estimated window please contact us and we will investigate with our fulfilment partner.

EU and UK Consumer Rights

For customers in the European Union and United Kingdom, you have additional consumer rights regarding delivery. If your order is not delivered within 30 days of the agreed delivery date you may be entitled to cancel your order and receive a full refund, unless the delay was caused by circumstances outside our reasonable control.

For personalised or custom-printed products your statutory cancellation rights may differ — please refer to our Return and Refund Policy for full details.