Refund policy

GRIIN STUDIOS — RETURN & REFUND POLICY

Last updated: May 2026

Overview

At Griin Studios we want you to love every product you receive. Because all our products are custom printed on demand specifically for you through our fulfilment partner Printful, please read this policy carefully before placing your order.

Our 30-Day Return Window

We have a 30-day return policy — you have 30 days from the date of delivery to request a return or report an issue.

To be eligible for a return your item must be:

In the same condition as received — unworn, unused, with tags attached
In its original packaging
Accompanied by your receipt or proof of purchase

To start a return contact us at griinstudios.om@gmail.com with your order number and reason for return. Items sent back without first requesting a return will not be accepted.

Damaged, Defective or Wrong Items

Please inspect your order immediately upon receipt. If your item arrives defective, damaged, or if you received the wrong product — contact us within 30 days of delivery at griinstudios.om@gmail.com with:

Your order number
A clear photo of the issue
A brief description of the problem

We will evaluate your claim and arrange a replacement or refund at no cost to you. This is fully covered under our fulfilment partner's quality guarantee.

Non-Returnable Items

Because all Griin Studios products are custom printed on demand specifically for each order, the following cannot be returned:

Personalised or custom products — items made to your specification cannot be returned unless defective or incorrect
Sale items — final sale products are not eligible for returns
Gift cards — non-refundable under any circumstances
Items damaged after delivery — wear and tear, washing damage, or misuse are not covered

Size Exchanges

We do not offer direct size exchanges. If you ordered the wrong size please contact us at griinstudios.om@gmail.com. If the item is unworn and in original condition within 30 days of delivery we will do our best to assist. The fastest route is to return the original item once approved and place a new order for the correct size.

Please refer to our size guides on each product page before ordering — size exchanges due to incorrect selection are not covered under our return policy.

Return Shipping

If your return is accepted we will provide you with a return shipping label and full instructions on where to send your package. Please do not send items back before receiving these instructions.

Important: For returns due to buyer's remorse or incorrect size selection, return shipping costs are the responsibility of the customer. For defective, damaged or incorrect items, return shipping is covered by Griin Studios at no cost to you.

European Union — 14 Day Cooling Off Period

If your order is being shipped to a European Union country you have the right to cancel or return your order within 14 days of receipt for any reason and without justification — except for custom printed or personalised items which are exempt from this right under EU consumer law.

To exercise this right contact us at griinstudios.om@gmail.com within 14 days of delivery. Your item must be unworn, unused, with tags, and in its original packaging. You will need your receipt or proof of purchase. Return shipping costs in this case are the responsibility of the customer.

Refunds

Once we receive and inspect your returned item we will notify you of the outcome within 5 business days.

If approved:

Refunds are processed to your original payment method within 10 business days
Please allow additional time for your bank or card provider to post the refund
If more than 15 business days have passed since your refund was approved and you have not received it please contact us at griinstudios.om@gmail.com

If not approved we will contact you with the reason and any available options.

Important Notes for POD Products

All Griin Studios products are printed on demand by our fulfilment partner Printful. Please be aware of the following:

Slight variations in colour between your screen and the printed product may occur due to monitor calibration and fabric type — this is not considered a defect
Fabric sheerness on lighter coloured garments is a known characteristic of certain fabrics and is disclosed on individual product pages — this is not a defect
Embroidery thread colours may vary slightly from digital previews — this is normal and not a defect